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Advancing excellence within the Oracle community
Advancing excellence within the Oracle community
Wayne Mandic

Speaker: Johnny Needham
​Director | AI Success Navigator | Oracle Customer Success Services

From BAU to AI Success: Running Continuous Innovation with Oracle AI Success Navigator​

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Johnny Needham is an Adoption Director in Oracle Customer Success Services Digital Platforms team, focused on helping customers and partners to leverage Oracle AI Success Navigator to accelerate implementation, improve release readiness, and turn quarterly innovation into measurable business value.

Overview of the Session:

Most Oracle Cloud value is created after go-live, when BAU teams adopt quarterly innovation. This session shares a practical operating model for Oracle AI Success Navigator, showing how teams can build Success Navigator into their BAU Cloud Operating Model.

Drawing on anonymised customer examples from global engineering, European manufacturing, UK higher education and UK public-sector finance, Johnny will show how Navigator supports governance, stakeholder alignment, implementation readiness and continuous improvement.

What you’ll learn:

🚀 Understand a repeatable BAU operating model for quarterly release management: Production Profile, feature filtering, impact analysis, roadmap prioritisation, owners, dates, testing, training and communications. 

💡See how new AI Success Navigator capabilities and AI Assist everywhere can turn quarterly release notes into stakeholder-ready summaries, prioritised adoption plans, and draft regression test scripts.

🌟Learn practical patterns from anonymised examples across global engineering, European manufacturing and UK public sector environments, including how to maintain confidentiality while sharing useful lessons.


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