Oracle’s Redwood User Interface (UI) has arrived, promising to transform the user experience across Oracle applications. But at Fudgelearn, we understand that even the best UI changes still require user support. This is where Oracle Guided Learning (OGL) steps in. In this two-part blog series, we’ll explore the challenges presented by Redwood UI and share our recommended solutions for helping users adapt and adopt. 

Redwood UI: Designed to Be Intuitive—So Do Users Need Help? 

It’s a fair question. If Oracle has designed Redwood to be more user-friendly, do digital adoption tools like OGL still have a place? 

The truth is, no matter how intuitive a UI may be, change still disrupts workflows. Every system update comes with an initial learning curve, and without structured support, that curve can lead to frustration, lost productivity, and a surge in support tickets. 

At its most basic level, Redwood UI is a visual refresh—sleeker and more modern. While these updates may seem small, they can feel disorienting at first. Some users may struggle to find familiar options, which can lead to hesitation and frustration. 

On the other hand, Redwood introduces more substantial changes, for example in Self Service Procurement, where the search functionality is now more flexible but also more complex. Critical fields that were once easy to find are now harder to access or edit, creating the perfect storm for frustration and errors. 

TAKE OUR ORACLE REDWOOD SELF-SERVICE PROCUREMENT REDWOOD COURSE 

At the end of the day, even the most intuitive UI changes require new muscle memory and navigation habits—especially for users who rely on these systems every day. This is where OGL makes a difference. OGL removes the guesswork by offering real-time, in-app guidance when users need it most.  

Why This Matters for Your Business 

A slow transition doesn’t just frustrate users—it impacts productivity, increases support costs, and leads to resistance. When users struggle, tasks take longer, IT teams get overwhelmed, and confidence in the system drops. 

Here’s how OGL can make a difference: 

– Providing step-by-step guidance – Walks users through business transactions in real time, reducing confusion.
– Delivering change messaging – Delivers key information so users know exactly what to expect and when.
– Offering navigational tours – Introduces new pages and layouts to help users quickly find what they need.
– Enabling field-level guidance – Ensures users enter accurate information, preventing errors before they happen. 

In short, OGL helps users adjust to Redwood quickly and confidently, making the transition smoother for everyone involved. 

SEE FUDGE LEARN OGL DEMO VIDEOS FOR REDWOOD PROCUREMENT AND REDWOOD ABSENCE

The Challenge of Building OGL on Redwood: Expertise That Makes It Seamless 

While most conversations around Redwood focus on its new look, few have yet to encounter some of the real challenges of building OGL on this platform. Developing effective OGL guidance on Redwood requires a unique set of skills. Let’s take process guides for example- we need to be anticipating the different navigational paths users will take and designing guides robust enough to handle the variety of subtle process variations that Redwood brings, allowing users to branch out while still being supported. 

The OGL team at Fudgelearn have spent long hours developing the skills and expertise to handle these challenges. We specialise in creating flexible, effective guidance that integrates seamlessly into the Redwood UI, ensuring that users not only adopt the new system but thrive within it. 

In our upcoming blog post, we’ll share key insights and best practices we’ve learned from building Redwood guides, so stay tuned for more! 

If you would like to get in touch with FudgeLearn please email  – we’re here to help.